Finnish English
Finnish English

Shipping methods

The customer can choose between different delivery methods: Store pickup, Finland´s Post Office (“Posti”) or Parcel Services (“Matkahuolto”). We offer free shipping on all domestic orders; additional services such as home delivery are available for a surcharge.

FINLAND

Finland´s post office (=”Posti”) offers the fastest way to deliver smaller items fitting in an A4-envelope in a Priority Letter. These letters are possible to order directly to your mail box or mail slot. Our online store identifies which products are possible to deliver as a letter. If a Letter Delivery is not offered as a delivery method, the products can’t be delivered in an envelope because of the size.

  • Priority Letter delivery (A4) 0,00€

Parcel Services (=”Matkahuolto”) lets you choose from three options for defining the packets pickup-location, or alternatively, home delivery. You can pick up your packet from the Matkahuolto/Parcel Service offices or from any Siwa-, Valintatalo- or Euromarket –store (corner stores with longer opening hours in evenings and on weekends bring flexibility to parcel pickups). The online shop´s application will find the closest pickup-points, you can select the most suitable one.) When you choose “home delivery”, the Parcel Services Courier will consult you for the time of delivery.

  • Pickup from the nearest Matkahuolto/Parcel Service, price 0,00€
  • Pickup from the nearest corner store, price 0,00€
  • Delivery to your door, price 6,90€

SWEDENDENMARK

Finland´s post office (=”Posti”) offers the fastest way to deliver smaller items fitting in an A4-envelope in a Priority Letter. These letters are possible to order directly to your mail box or mail slot if they of thickness less than 2cm. Letters with thickness between two and three centimeters are delivered to your nearest post office for pickup. Our online store identifies which products are possible to deliver as a letter. If a Letter Delivery is not offered as a delivery method, the products can’t be delivered in an envelope because of the size.

  • Letter Priority EU delivery (A4) 0,00€

PostNord Parcel Services lets you choose from two options for packets heavier than 300g or thicker than 3cm to Sweden and Denmark. MyPack is a fast and reliable service for packets in most sizes. It will be delivered to your nearest pickup point. If you wish to receive your order straight to your door we offer you DPD door to door service for a very good rate. This is especially handy if you live in rural areas. The DPD Parcel Services Courier will consult you for the time of delivery.

  • MyPack, pickup from the nearest pickup point, price 0,00€
  • DPD Sweden-Denmark, Door to door service, price 3,90€

EUROPEAN UNION

Finland´s post office (=”Posti”) offers the fastest way to deliver smaller items fitting in an A4-envelope in a Priority Letter. These letters are possible to order directly to your mail box or mail slot if they of thickness less than 2cm. Letters with thickness between two and three centimeters are delivered to your nearest post office for pickup. Our online store identifies which products are possible to deliver as a letter. If a Letter Delivery is not offered as a delivery method, the products can’t be delivered in an envelope because of the size.

  • Letter Priority EU delivery (A4) 0,00€

PostNord Parcel Services DPD is a fast and reliable door to door service. We offer this service free of charge for our EU customers outside the Nordic countries! Orders heavier than 500g or thicker than 3cm will be delivered with the DPD service. The DPD Parcel Services Courier will consult you for the time of delivery.

  • DPD EU, Door to door service, price 0,00€

EUROPE OUTSIDE THE EU

Finland´s post office (=”Posti”) offers the fastest way to deliver smaller items fitting in an A4-envelope in a Priority Letter. These letters are possible to order directly to your mail box or mail slot if they of thickness less than 2cm. Letters with thickness between two and three centimeters are delivered to your nearest post office for pickup. Our online store identifies which products are possible to deliver as a letter. If a Letter Delivery is not offered as a delivery method, the products can’t be delivered in an envelope because of the size.

  • Letter Priority Non EU delivery 1-250g (A4) 1,50€
  • Letter Priority Non EU delivery 251-500g (A4) 3,00€

PostNord Parcel Services DPD is a fast and reliable door to door service. We offer this service for great fixed rate for our European customers outside the European Union! Orders heavier than 500g or thicker than 3cm will be delivered with the DPD service. The DPD Parcel Services Courier will consult you for the time of delivery.

  • DPD Non EU, Door to door service, price 10,00€

THE REST OF THE WORLD

Finland´s post office (=”Posti”) offers the fastest way to deliver smaller items fitting in an A4-envelope in a Priority Letter. These letters are possible to order directly to your mail box or mail slot if they of thickness less than 2cm. Letters with thickness between two and three centimeters are delivered to your nearest post office for pickup. Our online store identifies which products are possible to deliver as a letter. If a Letter Delivery is not offered as a delivery method, the products can’t be delivered in an envelope because of the size.

  • Letter Priority World delivery 1-250g (A4) 1,50€
  • Letter Priority World delivery 251-500g (A4) 3,00€

PostNord Parcel Services MM PlusExpress is a fast and reliable door to door service. We offer this service for great rates for our customers outside Europe! Orders heavier than 500g or thicker than 3cm will be delivered with the MM PlusExpress service. The MM PlusExpress Parcel Services Courier will consult you for the time of delivery.

  • MM PlusExpress Package World, Door to door service, 0,501-5kg price 14,00€
  • MM PlusExpress Package World, Door to door service, 5,001-15kg price 20,00€
  • MM PlusExpress Package World, Door to door service, 15,001-30kg price 25,00€

Cancellations and returns

You can try the products and make sure they are satisfying and accurate. If the product does not meet your expectations, you can return or exchange it by a Notice of Cancellation within 14 days of the product purchase. The 14 days right- to-return starts at the time the customer receives the products. If the withdrawal´s 14th day is a Saturday or a holiday, the return can be made on the first following working day. The withdrawal-right applies only to unused products with original packing and price and/or labels in place. Opened (sealed) DVDs or custom-made fishing lines, for example, are not eligible for return.

Before you return the products, contact our Customer Service by e-mail: shop@helsinkispeyclave.com or by phone +359445138. Our Customer Service will provide a Cancellation Form and instructions for the return, or you can choose to print the Cancellation-form from the online store´s “Oma Tili/Own Account” -page in a pdf-format. Returns are free of charge when the product is returned within 14 days of making the Notice of Cancellation. Product purchased from the online store can also be returned to Helsinki Spey Clave store, with a completed Cancellation Form.

We have the right to refuse the return, if the product is returned or was failed to be pickup from the Courier, without the Notice of Cancellation. In these cases the customer is required to pay the shipping and return costs. Notice of Cancellation must be made before products are returned. If the Notice of Cancellation is not made within 14 days, the return costs will be paid by the customer. The customer can choose the return method using either Posti/Finland´s post office or Matkahuolto/Parcel services.

PLEASE NOTE: Free shipping offer applies to Finland and Europe. If you live outside the European Union we offer you very good rates on deliveries – in other words you get great discounts of your shipping costs! International shipping prices are quoted in euros and must be prepaid in euros. Your order may be subject to import duties, taxes and fees. These charges are the responsibility of the buyer. Please contact your local customs office for more information regarding these charges.