In 1982, Hartmut Ortlieb founded ORTLIEB Sportartikel GmbH in Nuremberg, Germany. In 1997 the firm relocated to the Middle Franconian town of Heilsbronn, in the regional district of Ansbach.
The first ORTLIEB bike panniers were created in pure personal need for waterproof equipment – it wasn’t available at that time! ORTLIEB’s first products were hand-made on his mother’s sewing machine: dry bags and bicycle panniers made of truck tarps. These prototypes were tested by Hartmut and his friends on self-organized bicycle and climbing tours. What started very simple has soon developed into a story of success.
In the meantime, the company has more than 140 employees, and ORTLIEB’s collection has grown to include over 500 individual products. Even today, everything is located under one roof: from development and design to engineering, production, sales, marketing, and shipment. All waterproof products are produced in a high frequency welding method at the German headquarters in Heilsbronn. „Made in Germany“ guarantees high quality outdoor equipment for all demands, all weathers and all terrains.
ORTLIEB products are characterized by tightly sealed closure systems such as roll closures, waterproof zippers, Velcro closure or sliding seal closures. Numerous design features are protected by patents and keep on setting new standards in the bike and outdoor market. The quality products with their special design features are developed by new ideas of a multidisciplinary team that orientates towards the requirements of the market, and thus the increasing demands of the users
All ORTLIEB products are backed by a 5 year warranty against defects in material and manufacturing
We offer a 14-day return and exchange policy for products you purchase online, so you can be sure you are satisfied with the products. The return and exchange policy applies only to unused and in new condition products in original packaging. The order is binding after the payment and you will get our online store´s Order Confirmation e-mail. We make an effort to ship all in-stock items within 0-3 days.
“In Stock”-items (“Varastossa”-status on online store) delivery time is 0-3 business days in Finland, depending on the delivery method. Some of the products are available, although they may be temporarily out of stock (“Tilapäisesti loppunut. Toimitusaika X päivää/Temporarily out of stock. Delivery in X days” -status on online store.).Temporarily out of stock –products are not in our storage, but are possibly on their way or ordered from the supplier as soon as the customer has confirmed the order. The estimated delivery time is indicated for each back-ordered product, in many cases the product will be available sooner. If the product is not available from the supplier or the estimated dispatch is longer, the customer will be informed.
If some of the items you ordered are not available, we reserve the right to cancel the order. Please note, that the shopping cart won´t reserve products from the warehouse until the order is completed.
You will get an Order Confirmation e-mail wherein you can check your order information. Please save the Order Confirmation in case you need to contact Customer service. For example, you can print the Order Confirmation from the online store.
Helsinki Spey Clave –online store reserves the right to cancel the order of clear price errors. A clear price error of an online product means the price of the product differs significantly and clearly from the correct price. Obvious errors in price could be, among other things, following examples:
if the product has a price of 0,00 euros or no price at all
if a fly rod worth hundreds of euros is indicated for example 59 euros.
In the cases mentioned above the price is so clearly incorrect from the true price that the customer is supposed to understand the error.
Helsinki Spey Clave –online shop is not liable for delays or damages caused by any conditions beyond its control which could not reasonably have been foreseen or which consequences couldn´t have been foreseen or avoided. A Force Majeure event includes, but is not limited to, inter alia: war, natural disasters, acts of state or governmental action, injury or illness of employee, import/export restrictions and transportation problems. If the Force Majeure continues for more than three months, both Helsinki Spey Clave -online store and the customer have the right to cancel orders without any compensations or penalties.
Helsinki Spey Clave -online store sends marketing and customer service messages primarily via e-mail and in certain occasions via mobile phone. If you register on our online store, you can either authorize or prohibit marketing messaging on “Omat tiedot/Own information” -pages or by notifying of the matter by e-mail: shop(a)helsinkispeyclave.com.
All our products have a normal one-year defect liability, which covers the products´ manufacture or material defects. Liability of defects does not cover breakages caused by improper use or negligence. Some manufacturers offer longer warranties, such additions are mentioned in the product description.