Privacy Policy

PRIVACY POLICY

The Personal Data Act (523/1999) Section 10 regulates the storage and handling of data files:

REGISTRAR

Helsinki Spey Clave (Business ID: FIN19483559)
Helsinki Spey Clave
Ruoholahdenkatu 26
00180 Helsinki

PERSON IN CHARGE OF REGISTER ISSUES AND/OR CONTACT PERSON

Martin Honkanen
shop(at)helsinkispeyclave.com 
Helsinki Spey Clave

NAME OF REGISTER

Helsinki Spey Clave – Customer register

REASON OF REGISTER

The person has registered as Helsinki Spey Clave´s customer in the store or online shop or has purchased goods from Helsinki Spey Clave.

PURPOSE OF REGISTER

The personal data saved in Helsinki Spey Clave´s -store and online store is used for customer relationship management, customer contact, marketing and other purposes related to online-services.

INFORMATION CONTENT OF REGISTER

First and last name
E-mail address
Postal address
Phone number
Information of online shop and store orders

REGULAR HANDOVERS OF INFORMATION AND DATA TRANSFERS OF INFORMATION IN EUROPEAN UNION OR OUTSIDE THE EUROPEAN ECONOMIC AREA

No regular handovers of information to third parties. No disclosures of information inside European Union or outside the European Economic Area.

SECURITY OF DATA

Customer register is maintained electronically. The register is adequately protected with firewalls and other technical safeguards. No hard copies. Only designated persons bound to secrecy have the right to operate and maintain the register. Each user has a personal username and password.

RIGHT OF INSPECTION, CORRECTION AND OBJECTION

The registered person has the right to prohibit the register keeper from processing the stored data for direct marketing, telemarketing and other direct marketing or market- and opinion research. The objection must be done in writing by post and directed to the person in charge of the register. The data subject has the right to inspect and have copies of the stored data relating to them. The request must be made in writing to the person in charge of the register. The registrar will correct, delete or complete the incorrect, unnecessary, incomplete or outdated personal data from the register on their own initiative or by the request of the data subject. The registered person should contact the person in charge of the register to revise the information.

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Terms and conditions

Online Store Terms and Conditions

Online shopping

We offer a 14-day return and exchange policy for products you purchase online, so you can be sure you are satisfied with the products. The return and exchange policy applies only to unused and in new condition products in original packaging. The order is binding after the payment and you will get our online store´s Order Confirmation e-mail. We make an effort to ship all in-stock items within 0-3 days.

Shipping and Delivery

“In Stock”-items (“Varastossa”-status on online store) delivery time is 0-3 business days in Finland, depending on the delivery method. Some of the products are available, although they may be temporarily out of stock (“Tilapäisesti loppunut. Toimitusaika X päivää/Temporarily out of stock. Delivery in X days” -status on online store.).Temporarily out of stock –products are not in our storage, but are possibly on their way or ordered from the supplier as soon as the customer has confirmed the order. The estimated delivery time is indicated for each back-ordered product, in many cases the product will be available sooner. If the product is not available from the supplier or the estimated dispatch is longer, the customer will be informed.

If some of the items you ordered are not available, we reserve the right to cancel the order. Please note, that the shopping cart won´t reserve products from the warehouse until the order is completed.
You will get an Order Confirmation e-mail wherein you can check your order information. Please save the Order Confirmation in case you need to contact Customer service. For example, you can print the Order Confirmation from the online store.

Clear pricing errors

Helsinki Spey Clave –online store reserves the right to cancel the order of clear price errors. A clear price error of an online product means the price of the product differs significantly and clearly from the correct price. Obvious errors in price could be, among other things, following examples:
if the product has a price of 0,00 euros or no price at all
if a fly rod worth hundreds of euros is indicated for example 59 euros.

In the cases mentioned above the price is so clearly incorrect from the true price that the customer is supposed to understand the error.

Force Majeure

Helsinki Spey Clave –online shop is not liable for delays or damages caused by any conditions beyond its control which could not reasonably have been foreseen or which consequences couldn´t have been foreseen or avoided. A Force Majeure event includes, but is not limited to, inter alia: war, natural disasters, acts of state or governmental action, injury or illness of employee, import/export restrictions and transportation problems. If the Force Majeure continues for more than three months, both Helsinki Spey Clave -online store and the customer have the right to cancel orders without any compensations or penalties.

Customer communication

Helsinki Spey Clave -online store sends marketing and customer service messages primarily via e-mail and in certain occasions via mobile phone. If you register on our online store, you can either authorize or prohibit marketing messaging on “Omat tiedot/Own information” -pages or by notifying of the matter by e-mail: shop(a)helsinkispeyclave.com.

Customer service messages relate to customer´s Helsinki Spey Clave -online shop orders and delivery. By accepting the Helsinki Spey Clave Online store Terms and Conditions the customer consents to receive Customer service messages. Postal address and other customer information will be saved in Helsinki Spey Clave customer register during the customer relationship. For more information, please see our Privacy Policy.

Liability for defects and warranty

All our products have a normal one-year defect liability, which covers the products´ manufacture or material defects. Liability of defects does not cover breakages caused by improper use or negligence. Some manufacturers offer longer warranties, such additions are mentioned in the product description.

Gift cards used in the shopping cart

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