Shipping methods and returns

Shipping methods

The customer can choose between different delivery methods: Store pickup, Finland´s Post Office (“Posti”) or Parcel Services (“Matkahuolto or GLS”). We offer free shipping on all domestic orders over 50 euros; additional services such as home delivery are available for a surcharge.

FINLAND

Finland´s post office (=”Posti”) offers the fastest way to deliver smaller items fitting in an A4-envelope in a Priority Letter. These letters are possible to order directly to your mail box or mail slot. Our online store identifies which products are possible to deliver as a letter. If a Letter Delivery is not offered as a delivery method, the products can’t be delivered in an envelope because of the size.

• Priority Letter delivery (A4) 0,00€ on orders over 50€
• Priority Letter delivery (A4) 1,95€ on orders under 50€

Parcel Services (=”Matkahuolto”) lets you choose from three options for defining the packets pickup-location, or alternatively, home delivery. You can pick up your packet from the Matkahuolto/Parcel Service offices or from any Siwa-, Valintatalo- or Euromarket –store (corner stores with longer opening hours in evenings and on weekends bring flexibility to parcel pickups). The online shop´s application will find the closest pickup-points, you can select the most suitable one.) When you choose “home delivery”, the Parcel Services Courier will consult you for the time of delivery.

• Pickup from the nearest Matkahuolto/Parcel Service, price 0,00€ on orders over 50€ euros (6,90€ orders under 50€)
• Delivery to your door if weight is under 500 grams, price 9,90€, otherwise price is 19,90€

EUROPEAN UNION

Finland´s post office (=”Posti”) offers the fastest way to deliver smaller items fitting in an A4-envelope in a Priority Letter. These letters are possible to order directly to your mail box or mail slot if they of thickness less than 3cm. Our online store identifies which products are possible to deliver as a letter. If a Letter Delivery is not offered as a delivery method, the products can’t be delivered in an envelope because of the size.

• Letter Priority Europe delivery (A4) 0€ on orders over 100€ (3,90€ on orders under 100€) 

GLS Parcel Services is a fast and reliable door to door service. We offer this service free of charge for our EU customers when order amount is over 200€! Orders heavier than 500g or thicker than 3cm will be delivered with the GLS service. The GLS Parcel Services Courier will consult you for the time of delivery.

• GLS EU parcel delivery on orders over 200€, price 0€
• GLS EU parcel delivery under 0,5kg, price 9.90€
• GLS EU parcel delivery over 0,5kg, price 15.90€

RUSSIA

We use RusPostExpress as our courier for orders to Russia. Shipping is free on orders over 300€ and for smaller orders the pricing is following:

• RusPostExpress 0-2kg 19,90€
• RusPostExpress 2-5kg 29,90€
• RusPostExpress 5-10kg 49,90€

THE REST OF THE WORLD

Finland´s post office (=”Posti”) offers the fastest way to deliver smaller items fitting in an A4-envelope in a Priority Letter. These letters are possible to order directly to your mail box or mail slot if they of thickness less than 3cm. Letters with thickness between two and three centimeters are delivered to your nearest post office for pickup. Our online store identifies which products are possible to deliver as a letter. If a Letter Delivery is not offered as a delivery method, the products can’t be delivered in an envelope because of the size.

• Letter Priority World delivery on orders over 150€, price 0€
• Letter Priority World delivery 1-250g (A4), price 9,90€
• Letter Priority World delivery 251-500g (A4), price 14,90€

GLS Global Business Parcel is a fast and reliable door to door service. We offer this service for our customers outside the European Union! Orders heavier than 500g or thicker than 3cm will be delivered with the GLS service. The GLS Parcel Services Courier will consult you for the time of delivery.

• GLS Global Business Parcel on orders over 1000€, price 0€
• GLS Global Business Parcel, 0-10kg, price 89,00€
• GLS Global Business Parcel over 10kg, price 199,00€

Cancellations and returns

You can try the products and make sure they are satisfying and accurate. If the product does not meet your expectations, you can return or exchange it by a Notice of Cancellation within 14 days of the product purchase. The 14 days right- to-return starts at the time the customer receives the products. If the withdrawal´s 14th day is a Saturday or a holiday, the return can be made on the first following working day. The withdrawal-right applies only to unused products with original packing and price and/or labels in place. Opened (sealed) DVDs or custom-made fishing lines, for example, are not eligible for return.

We have the right to refuse the return, if the product is returned or was failed to be pickup from the Courier, without the Notice of Cancellation. In these cases the customer is required to pay the shipping and return costs. Notice of Cancellation must be made before products are returned. If the Notice of Cancellation is not made within 14 days, the return costs will be paid by the customer. The customer can choose the return method using either Posti/Finland´s post office or Matkahuolto/Parcel services. From other countries, customer is responsible for the return shipping costs.

PLEASE NOTE: Your order may be subject to import duties, taxes and fees. These charges are the responsibility of the buyer. Please contact your local customs office for more information regarding these charges.