We offer a 14-day return and exchange policy for products you purchase online, so you can be sure you are satisfied with the products. The return and exchange policy applies only to unused and in new condition products in original packaging. The order is binding after the payment and you will get our online store´s Order Confirmation e-mail. We make an effort to ship all in-stock items within 0-3 days.
Shipping and Delivery
“In Stock”-items (“Varastossa”-status on online store) delivery time is 0-3 business days in Finland, depending on the delivery method. Some of the products are available, although they may be temporarily out of stock (“Tilapäisesti loppunut. Toimitusaika X päivää/Temporarily out of stock. Delivery in X days” -status on online store.).Temporarily out of stock –products are not in our storage, but are possibly on their way or ordered from the supplier as soon as the customer has confirmed the order. The estimated delivery time is indicated for each back-ordered product, in many cases the product will be available sooner. If the product is not available from the supplier or the estimated dispatch is longer, the customer will be informed.
If some of the items you ordered are not available, we reserve the right to cancel the order. Please note, that the shopping cart won´t reserve products from the warehouse until the order is completed.
You will get an Order Confirmation e-mail wherein you can check your order information. Please save the Order Confirmation in case you need to contact Customer service. For example, you can print the Order Confirmation from the online store.
Clear pricing errors
Helsinki Spey Clave –online store reserves the right to cancel the order of clear price errors. A clear price error of an online product means the price of the product differs significantly and clearly from the correct price. Obvious errors in price could be, among other things, following examples:
if the product has a price of 0,00 euros or no price at all
if a fly rod worth hundreds of euros is indicated for example 59 euros.
In the cases mentioned above the price is so clearly incorrect from the true price that the customer is supposed to understand the error.
Force Majeure
Helsinki Spey Clave –online shop is not liable for delays or damages caused by any conditions beyond its control which could not reasonably have been foreseen or which consequences couldn´t have been foreseen or avoided. A Force Majeure event includes, but is not limited to, inter alia: war, natural disasters, acts of state or governmental action, injury or illness of employee, import/export restrictions and transportation problems. If the Force Majeure continues for more than three months, both Helsinki Spey Clave -online store and the customer have the right to cancel orders without any compensations or penalties.
Customer communication
Helsinki Spey Clave -online store sends marketing and customer service messages primarily via e-mail and in certain occasions via mobile phone. If you register on our online store, you can either authorize or prohibit marketing messaging on “Omat tiedot/Own information” -pages or by notifying of the matter by e-mail: shop(a)helsinkispeyclave.com.
Customer service messages relate to customer´s Helsinki Spey Clave -online shop orders and delivery. By accepting the Helsinki Spey Clave Online store Terms and Conditions the customer consents to receive Customer service messages. Postal address and other customer information will be saved in Helsinki Spey Clave customer register during the customer relationship. For more information, please see our Privacy Policy.
Liability for defects and warranty
All our products have a normal one-year defect liability, which covers the products´ manufacture or material defects. Liability of defects does not cover breakages caused by improper use or negligence. Some manufacturers offer longer warranties, such additions are mentioned in the product description.
